Our Policy

Return & Exchange Policy

Customer satisfaction is our priority. If your order doesn’t meet your expectations, you can return or exchange it under the following conditions:

1. Immediate Return Option

• Please check your order upon delivery.
• If the item does not meet your expectations, you may return it immediately with the courier.
• You will only be charged the shipping fees.

2. Return & Exchange Requests (Within 14 Days)

Returns and exchanges are accepted within 14 days of receiving your order, provided that:

• The item is in its original packaging
• The item is unused and unworn
• Original tags are attached
• The item is free from stains, odors, or any damage

Important:

• Shipping costs for returns and exchanges after delivery are the responsibility of the customer.
• Items that do not meet these conditions may be rejected.

3. Refund Process

• Once your return is received and passes inspection, your refund will be processed within 5–7 business days.
• The processing period starts from the date the item is collected by the courier.

Refund Methods:

• Instapay
• Vodafone Cash